Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[Panda1877]

The issue effects all meal times, listed foods, I’m using iOS iPhone 

[Freddie55]

Exact same problem for me,

[JamieM1985]

This is happening with all meals. I’ve been using the food list in the app and none of them will log. Just like with the other user, my breakfast logged just fine yesterday but then nothing after that would stay. I’m using an iPhone. I tried all the go to solutions like updating the app, uninstalling, reinstalling, turning the phone off and on and unloading the data.  

[Cherredith]

Mine is the same. Started yesterday, will briefly record one thing then it disappears.  Have restarted numerous times. Don't really want to re install. What is going on ? ...

[ChipT47304]

My wife uses her iPad to enter her food and it works normally there.

[Freddie55]

So do we have a fix for this?… Apparently it happened to everybody yesterday I didn’t try to log then but now I can’t log anything without it Just replacing the item I put in before.

[Coco-71]

All good disappears on my Fitbit 6. It was logging food until yesterday (Thursday 4th Dec) I add a good type from recent or try to add by name and bar code, it add it then disappears. 

It's very frustrating. 

[2708kathy]

I’m experiencing the same thing. I hope “they” are working hard to resolve
this issue! I was unable to retain my food log again today. So
disappointing.

[Alihedgehog]

Put it in a reply here. Follow the instructions in the best answer (click the green button).

[Coco-71]

*all food 

[CMW2526]

Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app? - BOTH 

Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific? -EVERY MEAL

Does this affect custom food or also the ones listed in the data base? - EVERYTHING 

Are you using an Android device or an iOS (iPhone /iPad? - ANDROID 

[seven58o]

Android app today also

[l280]

having the same problem on my iphone! glad i am not the only one, hopefully they will fix this bug soon

[Tonenuff]

I have been having the same issue since yesterday. I cannot enter more than four items into the food log, if I do anything previous I entered disappears. It doesn’t matter how I try to enter it, it’s the same every time. Eventually it will all disappear from the log, but it initially will hold four entries. It wasn’t an issue prior to Thursday and my logs from those days have not changed. I am on IOS, iPhone 14.

[Freddie55]

Doesn’t matter what meal… If I put in an egg for breakfast and then I put yoghurt at lunch it replaces the egg only one item for the whole day. Also doesn’t matter if it’s a custom food or one from my list. Will only log one item, but then when I go back out and come back, there’s nothing there. It’s not actually accepting any of the log foods and keeping them logged.

[MarreFitbit]

Hi there, @Pmasino. Welcome to the Fitbit Community Forums. Thank you for letting me know about the logging food issue on the Fitbit app. 

As @Guy_ has mentioned, our development team is currently aware of the issue and working to resolve it as soon as possible. Be sure to keep your Fitbit device and Fitbit app up-to-date to ensure you receive the quickest resolution.

I appreciate your patience and look forward to getting you back on track. 

[DeniseTryAgain]

iOS device,  happens both with quick log next to weight button and food database.   I ch ooo ode the food from recent and save to correct meal and it stays there for about 5 seconds then literally disappears.   The homepage briefly shows calories for a couple seconds with quick add  then goes to a weird empty looking that is different than how it normally looks before logging first meal of the day.  With database food add also shows as food for 5 seconds then disappears.

[Mandykwh]

Same problem with mine. I'm using an android. I've tried everything and nothing works

[10001]

Me too. I can’t log any food. 

[jodyn]

Same issue for me. It started yesterday, so I gave up entering food. Figured it would be fixed by today, so I tried it again. It looks like you're entering foods as usual, but then they vanish. I uninstalled and reinstalled the app. 

To answer your questions:

• It happens when you add foods in the app using the + feature.
• It doesn't matter what meal or snack you're entering.
• I've done it only with food in the database, no custom foods.
• I use an Android device.