I went for a run today, mostly my usual route with about an extra half km added so it should have said total approx 5 to 5.3km. However charge 5 said i did 6.2km at a way faster pace than im able to and also the map was completely wrong with nothing ...
I was given as a gift a Fitbit device about six months ago. The person whom gave me this gift also setup the APP on my phone for me. Today I find out that I've been charged £79.99 for the use of the APP. This is both totally unacceptable, and more so...
Hi,I am returning back to FitBit after a few years away using another health tracker and watch.I just bought a new Google Pixel 8 Pro which comes with 6 months free Premium Fitbit subscription and also bought a new Google Pixel 2 watch which also com...
Replaced Glitching 18month old Charge 5 w/Charge 6 how do I add the free 6 month premium membership to my existing membership?
I currently was 3 months into my free trail then decided to get the Fitbit charge 6 which said it comes with a 6 month free trail as well. When I set my device up it never prompted me to activate the 6 month membership. Is this because I was already ...
I've just sent my 8th email to customer support. Essentially all my emails have said the same thing - that I need to transfer my fitbit account from one google account to another google account (when I migrated my account I accidentally migrated it t...
I have recently bought a Sense device refurbished but I am not able to see the option to enable snore detection which was part of the reason i bought this device. I have purchased premium and my device is synced/up to date. is this an issue others ar...
Did over 200 floors today but did not even get the 10 floor badge
How do I get a refund on my Premium? I had a free trial and didn't realize it would auto update. It was deducted from my account today.
Hi, could Fitbit premium include some Wall Pilates workouts? That would be hugely beneficial! Thanks! Moderator Edit: Clarified subject and updated label
Hello everyone,I dont know if it is important but i am using the Pixel Watch 2.I recently renewed my expired fitbit premium membership. I was without one for a few months.Now that i renewed it i hoped fitbit would calculate my readyness score for the...
I just want to go on record somewhere FitBit might see it. I’ve cancelled my subscription due specifically to the update. The sleep cycle update is so bad, it’s useless to me now. The data has always had the opportunity to be incorrect if you’ve been...
I can't figure out how to add a recipe to my food tracker. I was hoping to be able to make a soup or something and add all the ingredients in the app in order to have an accurate count of fat/carbs/protein/etc. I need step-by-step instructions becaus...
Hello,I recently purchased a Versa 4 and premium membership for my wife under my account. Seems it is IMPOSSIBLE is associate this membership to my wife's account. Do I just cancel the premium membership and activate the tracker under my wife's acc...
With the previous version of the Fitbit app, we were able to see the previous sleep profiles for months prior. I cannot find it in the new update. Where can I see this information?
Does anyone else have an issue with the Readiness Sleep Schedule trend. Mine is blank
Are there any efforts being made to improve premium subscription? I used to do a sleep program, now there’s nothing but tracking. With programs gone last fall, and nothing more than generic exercise videos in the “coach” there’s nothing that I can’t ...
I got a new device in October. I chose the 6 month trial of Fitbit Premium, which began on 10/30/2023. I cancelled yesterday, 04/30/2024. Three days before this, on 04/27/2024, Fitbit charged my credit card, stating my trial had ended. They refus...
I have a Charge 5 and I am a premium member. For weeks now I have been experiencing problems with data on my dashboard. For several days my dashboard was simply black. Yesterday no data was recorded. Today I have a little but it is not up to date an...
Recently FitBit updated the design of the “sleep log” information and took away a lot of vital visual data required to use it easily.When I signed in this morning everything was completely different and the app had alluded to me getting the detailed ...
Why am i suddenly today, not getting my “below resting heart rate” or my “oxygen variation” scales. This is one of my most important things I track along with my sleep score daily! It is actually biggest reason I am paying for Fitbit Premium. I/we...
HOWTO: enter the United Healthcare Insurance Fit-bit Premium Membership Code on my account ?As a member of the United Healthcare, members are provided a Fit-bit Premium Membership code to be enrolled in the Fit bit Premium as part of the insurance pr...
I am a premium member. I have been using Fitbit for over 7 yrs. Google has ruined this for me. I am no longer receiving accurate daily information on my sleep, my steps, etc. I am very frustrated. I am very disappointed. "Syncing" takes hours. If t...
Ever since Google took over Fitbit, my time zone has been incorrect in the app. It is infuriating when I'm trying to track my sleep. My time zone (America-Whitehorse) appears in the list but when I click on it the time shows as UTC--which is nowher...
I have been reading about the issue of trying to export your Weight Log data since 2019. I also do not see any way to export a specific item like the Weight Log. Am I correct? why is this?
I don't like the new sleep score at all. It's really too busy. It was perfectly fine before.
My Fitbit wont sync. Shows up error anyone knows why? I got the premium
Hi all, I did the first of what looks like a series of 6 or so as it appeared in the feature row but now I can't find them! Please can someone point me in the right direction or tell me which filter to apply?Thanks and best wishes!
Restorative sleep went away. Bad redesigned app. Sleep and exercise graphics are terrible. Unable to choose exercise, it puts what it wants.
I have a slightly different issue. I have Premium, usually have the stress score, but today I didn't. Realised it said I need to have a wake time between 8PM to 1PM. I have a sleep disorder, so is this feature useless to me? I am frequently not wakin...
I am very satisfied with the new Sleep Module in the premium account. I still miss the snoring and sounds function, but I assume that Google will also quickly implement this in the Premium account. there is another error in the oxygen variation graph...
Hi, We are in the UK. My wife and I have both recently purchased the Sense 2. These came with 6 Months free trial of premium. One was purchased from Google and one form Amazon.We both have separate Google accounts which we use to log in. Each accou...
Since having Fitbit premium my Fitbit is not recording my overnight heart rate and oxygen levels, what Moderator Edit: Clarified subject
My Fitbit premium trial ended & automatically renewed but I no longer have access to premium on my app or on the website. I contacted Fitbit support yesterday…so about 30 hours so far. After numerous back & forth of messages & screenshots they answer...
I received a free 6 month trial of Fitbit Premium with a Charge 6 which I ordered on-line direct from Fitbit prior to its launch. The watch arrived later than expected and the free sports band which was the incentive to order direct from Fitbit didn'...
I cannot purchase Premium in the app, consantnly getting error message both with 2 debit cards and Apple pay
If I cancel FitBit Premium, will I still be able to see all the reports and data from when it was active?
HelloI use Google One Basic, it is due for renewal on 5th April and am considering upgrading to Google One Premium and am in the UK, I believe that one of the perks is now Fitbit Premium.I already have Fitbit Premium due for renewal on 29th June and ...
I have a Google One account. I understand that Fitbit premium comes with that. My free 6 months of fitbit premium is coming to an end later this month and I cannot find a way to link the two google entities even though they are both using my gmail ...
I get no stress management score nor do I get the valuations of the scores. I have premium, and it just says the information is in Premium included. So why no access??? Not happy! Moderator Edit: Clarified subject
