Product Feedback

Why, why, why Fitbit. You have a iconic watch that is full of features that you think we should have or think we want. (You sound like Microsoft). I am guessing that over half of your customers would prefer a very simple but functional watch! I think the Surge was a great watch except for a couple of things: One it needed a replaceable band, and two it need a seconds on the watch face. The rest of the watch was perfect. GPS worked good, the HR worked good and the display stay lit all the time and the battery lasted for days. Now with these new watches you have to move your wrist, hit a button or jump or and down or stand on one foot to see the time. You get the point. Why? Just get rid of all the cute battery hogging apps, cute watch faces etc. Just have a very basic face (time, seconds date) and have it on all the time. If we want to use the GPS we go to exercise and use it, we can swipe to steps, HR etc. but if you aren't in exercise mode then just a simple watch that stays on all the time. Please make a simple watch like the surge, with replaceable bands, basic clock display that stays on all the time and the battery will last for day without charging. Yes, if you use the GPS then we have to charge the battery more often but you don't use GPS everyday but you do the clock. Don;'t add more features, cute apps, games etc. Keep it Simple!! That is what we want and you would have a lot less problems.   Moderator Edit: Title for Clarity/Added Labels ... View more

Hi, is it possible to provide an option to create a dish by selecting the food items from the database? It should be like Create a custom dish and then I get to choose the foods from food database and also should be able to set the amount of each food item selected so that the whole dish creates one serving. This feature is useful for people who have dishes that are not in food database and they can store this in their personal database. The nutritional data can be retrieved from the food database based on the amount each food item is selected for the dish and total nutritional value can then be automatically created for the custom dish. ... View more

I would like to have the choice to select which time zone is used to display time on the Ace.   Edit: removed this request as this is actually already possible, see here. I just wish this was easier to find, e.g. linked to the device settings rather than the advanced account settings. ... View more

I guess part of this depends on how accurate FitBit's sleep tracking is.    I used to be a very healthy person, but I feel like my health is rapidly declining.  I think deteriorating health is related to my sleep quality.  FitBit's tips are nice and all, but I don't really think they are helpful enough.   My main problem is deep sleep.  For example I only got 14 minutes of deep sleep last night, and I think this is going to kill me.    I think it would be nice if people could opt in to share their sleep data in a forum, and share what physical problems they have.  You guys could just prompt people poor sleep to opt in.    Looking  into it, I have all the symptoms of Fibromyalgia.  Perhaps it is the lack of deep sleep causing Fibromyalgia and scores of other health issues, but no one has recognized what a problem a lack of deep sleep is.   If people could share what they have tried to help their sleep quality, that would also be great.  For example I'm waiting to go on identical hormone replacement therapy.  Maybe that will help?  It would be great if I could log, before and after so other people can see if the results are beneficial.  People could create tags that other people could follow.   I know you guys are in the the business of making money, so maybe you could charge a small fee for access to the forum or the service?  It would be worth it because this information people share could become life saving.   ... View more

Is there a way to add some way to manually add an exercise or workout that doesn't fit into the categories that are already in the manually entered exercises search.  I use several different apps, programs that will tell me how many calories I burned based on how long I did exercises and to level of effort.  Even if it was something as simple a second "other workout" and you can change the time and calories. ... View more

I am Cabin Crew (Flight Attendant) and can travel up to 5 times a month.  To continue to do so requires a certain degree of fitness if you want to do so pain-free and healthily, so the fitbit is a great aid for this. But a watch is primarily a time piece. My standard watches provide me with time zones for the world over so I don't have to continually change my watch manually.  However, I have now put aside my fitbit for use at the gym only because it does not have a World Time facility. Adding this extra will not only serve those requesting the dual clock feature.  It will support the thousands of Crew and regular travellers who frequently criss cross the globe. It will also give me an excuse to buy another fitbit!   ... View more

Since I live in the Netherlands and there is no food database for my location I'd like to create my own one using metric values. The app only let's me choose from US values. I'd like this feature added so I can make use of all the possibilities my Ionic offers. Even better. You might like to contact virtuagym.com and use their database for the Netherlands. ... View more

I after being warned of possible Afib problems I consulted doctor. I am now on medication and my heart is back in sinus rhythm. Moderator Edit: Clarified subject and updated label ... View more

Make a setting to depict the time without having to hit a button.. great for battery but its not practical if you have both hands occupied and need to know the time. Thanks Moderator Edit: Clarified subject ... View more

From July 4th until July 26th of 2023 I was in AFIB, and thankfully my Fitbit captured the irregularities and logged them all in the app. I have been in normal rhythm since getting cardioverted but every time I open the app it shows the option to open view past notifications and makes me think that there are new events and I went back into AFIB.   Moderator Edit: Clarified subject and updated label ... View more

It would be nice to have the ability to start an activity manually from app as you can with the watch. Ideally one that starts a timer that I could start & stop either on app or watch. Moderator edit: updated subject for clarity ... View more

Too often when reading or using my tablet, my left arm is idle too long, and the Reminder doesn't happen, as it it thinks I am in a sleeping mode. I'd like to have Reminders to Move to have ON, Auto, and Off/Quiet/Sleep options so I don't miss hours due to relying on the device to do what it ought to do - REMIND ME TO MOVE every Active hour! ... View more

If we can’t delete individual heart rate readings then we should at least be able to turn off the function when we know it won’t be needed so false readings don’t happen. Moderator Edit: Clarified subject ... View more

So all my Fitbits prior to the sense 2 well doing exercise I could check the clock or watch face to know what time it is I cannot do this since I got my sense too. This really needs to be added back because it's one thing the track exercise but if you can't tell what time it is it's very annoying. Apple watch allows you to do that and your older pr ... View more

I would like to see a histogram of my heart rates recorded during sleep. Moderator edit: Clarified subject ... View more

Make the screen awake feature to be set active during certain hours. During the day it would come on with a wrist action, but at night in bed in would not come on. ... View more

During a workout you can't check your actual HeartRate on the Inspire 3. That's a great loss! It should be possible.   Moderator Edit: Updated label ... View more

With the Fitbit Inspire 2, you could manually lock the watch while exercising by holding the 2 side buttons. This feature is not available on inspire 3 watch ... View more

No matter what changes are made to the platform, it can't be that hard to keep the data from the badges. I have years worth of badges and love seeing them grow. Progress and change is needed but I suspect the result will be many Google products that a watch doesn't need. Too much integration causes failure, I know, I have a Google Pixel phone 😞   Moderator Edit: Clarified subject and updated label ... View more

I understand why permissions are required  ! (in the APP , am android user). BUT ,  SMS permission should be optional , right now its NOT. if I don't need SMS notifications pushed to my tracker/watch why is permission mandatory ? Me and may be lot of people are not comfortable giving access to SMS / call to ANY app on their phone !! cheers   Moderator Edit: Clarified subject and updated label ... View more

When a Fitbit is running old software that is going unsupported, a message should appear on the cell phone screen. Just failing to sync is not good customer relations.   Moderator Edit: Clarified subject ... View more

I have sync'd my Fitbit with my primary care provider's site. I'd love to be able to enter my glucose readings, too, so all my data is in one place. I'm 122 lbs, exercise daily and eat super healthy but have diabetes and high BP, so am constantly trying to fight my lousy DNA. Tracking daily will definitely help.   Moderator Edit: Clarified subject ... View more

Cross Country and Skate Skiing should be added exercises, separately as they are quite different. ... View more

OPTION to remove Menstrual Health   Moderator Edit: Clarified subject ... View more

Bring the "find my phone" function to the Sense 2 like it was in the sense 1. ... View more

The strap that comes with it makes my wrist sweat and gives me a very sore area I suggest a leather strap also for anyone that doesn't swim   Moderator Edit: Clarified subject. ... View more

It would be great if there could be a toggle that would allow me to turn off all notifications relating to movement, specifically related to number of steps, active minutes, and heart rate zones (without having to select custom zones). I find these notifications very distracting while I am trying to exercise.   Moderator Edit: Clarified subject and updated label ... View more

I am trying to use my Fitbit to help me manage my Type 1 Diabetes, and I know others are as well. We need to know the number of carbs each meal/snack will have in order to calculate the dose of insulin we need to take before each meal/snack. It would be great if carbs were displayed on the Food panel for each meal/snack like you do calories.   Moderator Edit: Clarified subject ... View more