As a mum and an Aunty of children with Fitbit ace or ace2 and being under family accounts it would be nice if it’s made possible for me to be a member of both family accounts and for the cousins to be members of each other’s family too and also I’ve...
It is annoying I need to type my long password every time switching to parent view from child view. Is it possible to change to use pin number instead of password? Moderator edit: Clarified subject and Labels
My 11 year old got an Ace for Xmas, as she doesn’t have a phone. I set up the Fitbit App on my iPhone for her. I set up a Family account and I am a guardian. But as I didn’t have a Fitbit account she is the “you” on the App and now that I have just g...
My child has an Ace. We set up the Fitbit app on my phone with a family account & the child as a member of the family. My child now has a phone & has installed the Fitbit app. Can they access their own Fitbit stats on their phone? I don’t want to log...
Both my son’s Charge 2 and my Alta have the wrong dates & times on them. Does anyone know why this is and how to correct them?
HiI have hit remove but have not received the email
Please can you tell me how to change the display on my daughter’s Ace so that it shows her how many steps she has done, instead of km?
My son tried to add a friend to his account previously and I refused the request (using the “ignore” option as it was the only relevant one). I would now like to allow this request but can’t work out how to do it. I can’t see any requests on my accou...
My son has been asking for a Fitbit for his birthday. His birthday is today and we gave in and bought him an ace for his 8th birthday. He wanted to be able to compete with me and I noticed there was a family setting etc. So being 8 the only tablet my...
How do you add a Charge 2 fitbit to the family account? I just got my 6 year old son a Charge 2 and am unable to add it. It only shows Ace the only tracker. Please help. My son is devastated and he wants to use it to track his steps and use the watch...
I've set up a family account and every time I flip back and forth from my fitbit to my son's the time changes continuously to Madrid. I've followed all the obvious instructions and keep resetting it and now it's driving me mental! What can I do to ke...
I have two children and I am trying to set up a 2nd ace on my family account. It kept disconnecting one and connecting the other. I thought it was just an issue with the new Fitbit, so I bought another thinking it would fix the problem. Well I tried ...
Hi All, I am new to the community and not that Techy, so please bear with me with my amateur questions. Looking for some expert answers, potentially from the Admins / long time members. I have a son, he is 5 years old, turning 6 this year. born in 20...
I bought my 10 year old a FitBit Inspire and want to set up a Family Account. However, my only option when trying to set him up is to pair with an ACE. Is that the only option that Fitbit allows a child to use in their App? That seems a bit odd as...
Our family has two Ace bands (for two kids) and a Charge 2 (for me, their Dad). How do I best sync these to avoid my data overriding theirs, or vice versa? I'd also like a clean way to see their data. I'm clearly doing something wrong. I've tried ...
My son wants to add a friend but we can't remember his user name (nor can the friend) and both are linked to family accounts so show up under parent email addresses. How can we find the kid user names? Moderator edit: updated subject for clarity
Fitbit ace has logged my daughter out and she can’t remember her email. We have a family account but there’s no email on my dashboard. Moderator edit: format
I just purchased two fit bits for my kids. One has a Versa and the other an Ace. Can I add these two new devices to my Fitbit account (I have a Charger 2). When I do it on my android Fitbit app and click on +Set up a Device; choose the device - no...
How do I change my daughters account to a child account? I gave her an account a few months ago when she got her FitBit but now want to put it under my account without losing her information. I called support and they said it can't be done. I am Y...
