Forum Posts

Differences between simulator and actual watches?

What are the differences between the simulator and the actual watches?  Clock faces that simulate fine, do not work right on my actual watch.  Some errors include displaying literally nothing, or glitchy bars of color when transferred to the actual w...

cbaldasa2 by Recovery Runner
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Does Fitbit account for cross-dominance?

This question is borne mostly out of curiosity, but as an enthusiastic user it may have some impact on how I wear my tracker. I am cross-dominant, which basically means mixed-handedness. It is not the same as ambidextrous. I do a lot of things with m...

gilroy by Jogger
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Coordinating multiple Fitbits for research

Hi, I'm looking to conduct a research project in which 30 participants will wear a Fitbit (likely Inspire HR or Charge 3) 24/7 for 3-6 months to track steps, heart rate, and sleep. These participants will be in an area with little cell coverage, and ...

Resolved! Remove basic app in ionic device

Hi, I use ionic device in my research. Basically, the device is used while the device is initialized as a condition for experimentation. However, I am trying to extend the battery life of the device as much as possible. In the manual, ionic device ru...

Versa All stats showing as 0 clockface

Hi,Does anyone know what the issue is that causes some clockfaces to be incompatible with the new versa firmware. I am running the latest Simulator and have developed a clock that appears fine on my Ionic and the Ionic and Versa simulators but the fi...

Resolved! Wake on Step Count

Hi guys, Is there a way to wake a clockface based on the number of steps? Eg wake screen when steps are 5,000. Thanks.

Compatibility with Nokia

You say all Android OS 5.0 and  higher phones are compatible with your device. But Nokia (I for instant have an 8.1, this phone hase android Pie, 9.0, on it, But it doens't work.) isn't one of them, how is that?

Dahn by Jogger
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Do accelerometer readings depend on orientation?

Hi all,I am wondering if accelerometer readings depend on the orientation of the device.So for example, as written in the guide, if the watch is lying flat on the table, then the z-axis would show 9.8 because of gravity. And if i flipped the watch, w...

HenReeco by Base Runner
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Resolved! App for Fitbit Surge

Hi guys,First of all, I'm extremely new to fitbit app developmentI'm trying to build an app for Fitbit Surge. App essentially gets gyroscope sensor data, accelerometer data as well as GPS data and after doing some manipulations send it to a server. I...

Sooraj by Recovery Runner
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Versa unable to connect to wifi after a break

Hi all, I ask because I've been developing with it in Fitbit Studio for a few days now. I didn't have any problem at first, but now I am regularly encountering issues where the Versa will not connect to studio (or even wifi) when I leave and come bac...

Resolved! Inaccurate accelerometer readings

I wrote a simple app following the guides in the dev section of the web site. It takes the accelerometer data and outputs them to the screen. The problem I'm having is that when I lay the watch flat on the table I get the standard 9.8 along the z-axi...

Reliable way to send an http request from device

From my watch app I would like to send an http request and receive the response. It would need to basically work like `fetch`, but with some sensible and predictable failure modes regarding device-companion communication. What is the recommended way ...

mhelvens by Base Runner
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Resolved! Beta 2 heart rate problem?

I installed beta 2 last night. Today I ran on the treadmill and when I looked down at my Fitbit it said my heart rate was 208! I almost had a heart attack before I realized that if that was true I would already have had a heart attack. I took the ion...

rcork by Base Runner
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Fitbit IONIC wifi trouble

I have bought a fitbit ionic, have gone through all troubleshooting steps. Contacted Customer support who in turn asked me to get help here. Please help,  fitbit ionic settings about section, shows connecting to wifi momentarily and goes back to wifi...

captankit by Recovery Runner
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Resolved! Fitbit pay not working on developer build

Hi I installed developer build 27.30.3.2 on 19 Nov 2017. However it seems this update 'broke' the fitbit pay functionality. When i long press the left button the Fitbit shows "to start add a card in the wallet section of the fitbit mobile app". When ...

sushant by Recovery Runner
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Resolved! How stable is the beta?

I've read a few post about heart rate sensor and notification issues. I'm eager to play around with development of apps. First and foremost, I want a functioning fitness tracker.So far I've signed up and my android app has the 1.1 update available. I...

Exercise App Quits Unexpectedly - Bug Report

Hi Fitbit Team, Great work with the Ionic, thanks for the effort and passion which is clearly evident. On Tuesday, I was excited to go for a run with Ionic (running 1.1 Beta 1). Completed my run and paused the Ionic as I was intending to resume for s...