Product Feedback

Upon my Fitbit breaking, I recently attempted to return my iPhone's Fitbit app to tracking data using the phone's onboard M7 chip instead of my Flex. It turns out, a Fitbit device can not be disassociated with an account.    When I asked customer service about this, their advice was to start a new account. This is absurd. I have invested a ton of time into collecting data in my current account. Fitbit has got to allow this basic feature in a future update.   Moderator edit: Labels    ... View more

I can understand now wanting to support Windows or iOS on you newer devices. I don't agree with it, but I understand. However, you need to clearly state system requirements. Neither the web page or the packaging for my new Sense make it clear that you need an Android or iOS device to use them, and that is not acceptable.   Moderator Edit: Clarified subject ... View more

great gift for a child to motivate activity on the Fitbit blog children are very motivated by such trackers, they are interested in seeing the result and achievements. interested in achieving goal ... View more

It would be nice to access the Food Summary features for previous days on the website (Calories in vs. Out; Plan Summary). I do not enter my dinner food until the next day and I like to track those features. Thanks! ... View more

It would be helpful if there was a dashboard link on the Fitbit homepage that is displayed after logging in. We currently have to select our account, and then dashboard from its dropdown menu to get to it.   Moderator Edit: Clarified subject ... View more

Sometimes my Fitbit doesn't auto record an activity/exercise for some unknown reason. In this case it'd be great to be able to manually create an activity out of the logged but unattributed steps/time/heart rate/etc. from the UI.  This would be helpful when attempting to track these activities as accurately as possible.     Thanks. ... View more

I am involved in a couple of challenges where we're trying to determine who has the most steps over a time-period (30 days, 60 days, etc). Right now the only way we have to track is for each of us to put our daily totals in a spreadsheet. I'd like to see this as a feature option. I'd also like the ability to look at my account and see the total number of steps I have taken since I started with FitBit. ... View more

Hello., Since this section of the mobile app keeps closing and crashing on my phone, I would like to see the days of the week added to the Activity section of the dashboard in my online account.  The days of the week differ for me and I used to be able to open that section in the app, as recently as 9-19-19, in order to select the times and the specific days, and now it crashes as soon as that section opens.  Now the reminders occur every since day of the week for a 13 hour period when I know there are certain days when I can't be active for 13 hours straight.   ... View more

I can no longer see my friends step log even though they are set to public. My company used to track this data and do monthly competitions. Without this data  - we will no longer be able to use Fitbit for our company wellness programs. It is a shame! We have been doing this for years and it has helped our employees stay active. I contacted support for help and they told me there had not been an update to the system in the last two weeks (I could see the steps on August 5th but now on August 15th I can not) but I know there has been. We tried multiple browsers - made sure our systems were up to date and still nothing. I am so disappointed with Fitbit. We may have to find a new program. Please Fitbit - fix this feature!! ... View more

In a challenge employees must submit their monthly steps. Is there a way of getting a "monthly " tally page instead of weekly would be so much easier then having to gather the weekly emails or taking screen shots of the weeks ... View more

A way to view the benchmark information from the online Dashboard, currently the only way to view that benchmark information is through the smart phone app.  ... View more

A lot of the time, I eat food that is made with lots of ingredients and not already made. However, it is very hard to find all of my ingredients each time I want to track a new, home made meal and when I want to track it again quickly, I either can’t find it on previously eaten with or an ingredient I use rarely and only for that dish I can’t fin to track it all in one go. If there is a “My Recipies” section in food logging, then you could press add, put how many ingredients and what ones are in a serving and then press done. Then, you can find your meal add how much you have eaten and then add it to what you’ve eaten in the day. I hope this is added to Fitbit as it will improve both mine and many other people’s experience. ... View more

I think it would be cool if fitbit could keep up with how many miles you ran or walked in your life time while wearing your fit. For an example let's say I wore my fitbit for a year and I do running exersice 4 days a week, it would be cool if it stored how many miles you did everyday and stored that into your profile and at the end of the year you can go back and see how many miles you did all together and keep up with how many miles you do for the following years also. It would be a cool motivator.   Moderator Edit: Title for Clarity/Added Labels ... View more

Could you add a feature to the online fitbit dashboard. I have a fitbit2. There is no screen to view status of hourly steps. I use the online browser version on the job. I'd like to see how many steps i've done or have remaining per hour on the specific per hour widget. Thank you for reading.        I read a post from 2016. Doesn't apply so I will add to original suggestion.     Moderator edit: Label ... View more

I need to update the email for my account which was originally created under a nutrition and weightloss study. The study us completed and no collecting the data and the Fitbit is mine to keep. I'd like to set up my personal email to my existing account and preserve my historical data. Right now, Fitbit tells me there is not a process in place to transfer data from an old account to a new account. Please fix this.     Moderator edit: Format and Labels ... View more

I'd like to set up goals through-out the day. For example I like to hit 7500 steps during my lunch hour workout, then 10,500 by the time I leave work, lastly 15000 by the end of the day. I wish we could set goals by X time thought-out the day.      Moderator edit: updated subject for clarity & added labels  ... View more

I'd really love it if you could bring back the extended chart for weight measurements.  I have been using Fitbit for nearly 8 years and it was helpful to see weight gains/losses over the years in order to identify a pattern that I didn't to repeat.  The new two year format is too restricted and I'd prefer to be able to see a chart of my weight over the entire time I've used Fitbit.  Thanks! ... View more

I was reading the help document titled "How do I track my exercise and activities with Fitbit" in the subsection titled "GPS Tracking with Your Fitbit Tracker". I clicked on the link "How do I use multisport or exercise mode on my tracker?" and it took me to the login page for Salesforce.com. The same link appears in the subsection "Multisport (Exercise) Mode on Your Tracker" where it works fine.   Moderator edit: Labels  ... View more

I have been using the fitbit app for a while, not a long time, and all the visual improvments have been very nice but then going and using the desktop dashboard I love the way the tiles look, with all the motion of the circles and the beautiful design. Just a thought to make the app look even better!   Moderator edit: Added Labels ... View more

Is there a way of getting recorded activities (in my case specific walks/routes) to show up on the dashboard on my laptop in the Recent Exercise tile?  I tried manually logging one, but it calculated the steps wrong and then only showed time and calories on the dashboard tile, so this isn't an acceptable solution for me. I can see my recorded walks if I go to the 'Activity History' section of the 'activity log', but it would be nice to see them, with the same details, on the dashboard.   Moderator edit: Labels  ... View more

I own a Force and have found it help for exercise and diet purposes (lost 25 lbs since June). Several times with normal activity, the band has come unfasten and fallen off my wrist. How about some kind of safety latch similar to watches? Thanks?   Moderator edit: Labels ... View more

Fitbit is now available in Japan, but is not yet linked to a Japanese food data base.  (There is one for Chinese.)  There are lots of Japanese databases available.  Why not link up?  Fitbit .com apparently allows input for Japanese characters in the log.  So why not make the database availible in English and Japanese to reacher a wider community?   Moderator edit: Labels ... View more

Upon losing my fitbit one recently I decided that the only thing that would make my favorite device better would be to have an option on the app to make the device give out an alert so you can find it. Kind of like the find my iPhone app does. I spent an hour looking for it and was so happy to have finally found it but an alert sound would've made it so much easier! Just a thought. Thanks.   Moderator edit: Labels ... View more