Product Feedback

Why can't a customer go in and update the payment method? My credit card was lost and when I go in to update the payment, it defaults to Canada as a county so I cannot update the payment. In the chat box, I was told I had to cancel my subscription to wait then restart it and put in new payment information. That seems like silly way to update.   Moderator Edit: Clarified subject ... View more

As a type 1 who tests her blood sugar 10x a day or more, no cgm at the moment, I'd like to be able to just sync my meter via Bluetooth since its capable. Having to type in each reading, or remember to is quite a pain in the ... fingers... lol But seriously, if you want me to log, just sync with my meter. ... View more

Enable ECG recording and display on Fitbit Sense and Versa(2/3) in New Zealand ... View more

On the Dutch App the score for FAIR is translated in matig. To me matig is really discouraging, so my suggestion is to replace it by voldoende or redelijk. BTW, matig is much closer to poor/bad than in between good and poor/bad.   Moderator edit: all-caps Moderator edit: Subject for clarity and labels. ... View more

Hi!  I strongly believe there should be a community group available in the “feed” regarding the journey through Bariatric surgery. Supporting words, ideas, and suggestions etc. based on others’ experiences during this adventure is much needed. Bariatric surgery is not the easy way out—depression, anxiety, and suicidal ideation increases by 5x post-op!  It is a very serious life change and the more resources available, the easier it will be for patients (like myself) to stick with it and stay focused!      ... View more

I would like to see a group where golfers can link up. Maybe meet to play together. Share reviews and photos of courses around the world.      Moderator Edit: Added Labels ... View more

I would appreciate being connected with others who are rehabilitating from joint replacement surgery, or recovering from injury or surgery. We have so many things to be mindful of and it’s easy to get discouraged.  ... View more

Please make a bumper guard like Apple has made for their watches. Three chips to edges in 50 days. If no bumper, will not continue with Fitbit brand even though love the fashion band options. thanks   Moderator Edit: Clarified subject ... View more

I don't want all of your tracking gizmos on a smart watch. I want a scratch resistant touchscreen with reliable and customizable notifications without breaking the bank. $300 for a watch and I don't use 90% of it's features! Why should I pay for features I don't need? Strip your Ionic of it's "Built-in GPS" "credit card chip" and "music memory" and make it more smart in terms of notifications. And PLEASE make notifications reliable! Drop your price below $200 and whola you got a watch many lazy people like me will love. And won't be discouraged by all this "Let's stroll" reminders. I turned them off by the way. You can keep the step counter just for the sake of calling it a tracking watch but the main reason should be user convenience so I don't have to pull out my phone and check for all types of emails I am getting (Work email, gmail or Yahoo-eMail)    Thank you,   Eduard W. ... View more

Allow Multiple users per username and log in so you can add your Kids.  & Fitbits that charge through movement so u never have to take them off 🙂 ... View more

I would suggest a feature to use headphones for music or a voice coach to keep you going during your workout. I also would like to see a blood pressure monitor. ... View more

It needs to be waterproof, it needs sleep tracking, rem etc. It needs to be a watch. Text and caller ID would make it perfect. I take my watch off when exercising because I pole dance but really I'm more interested in the exercise than the numbers so even if I was doing something else I've got more important things to worry about than steps and heart rate. Make something for the hippie surfers. My pebble was perfect til I killed it snorkeling.  ... View more

Great if you didn't have to go through set up every time you changed the battery! ... View more

It never crossed my mind when I purchased my Aria scale, that it would not be compatible with my wireless network.  I tried to setup my scale 5-10 times, before reading the forum and the technical specifications stating that Aria is only compatible with 802.11b wireless networks.  The network I currently have at home is 802.11n, which is newer and MUCH faster technology than 802.11b.  The forum suggests that you can call your internet provider to have your technology changed to 802.11b to work with the scale, but that would reduce my internet speed from 300/450 Mbps down to 11 Mbps.  There is no way I would compromise the rest of my internet speed, just to be able to own this scale.  I am an avid supporter of fitbit and love that it is making tracking your health and wellness so much easier.  However, this scale is useless based on it's current wireless technology.  I will be returning my scale ASAP.   ... View more

I am looking for a GPS device that can be submerged in water.   This is my second post requesting that fitbit create a watch that can be used by triathletes. I run my first Half Marathon in a very long time this coming weekend. I am signing up for a Triathlon within the next few months along with a few 10Ks and my charge HR is finally closing in on its last breath. I would hate to leave the Fitbit community but need a device that is more functional for water people as well.  ... View more

The Blaze can currently be used to control Music with Bluetooth such as Play/Pause and skip for music.  Please add volume control to the Bluetooth feature from the main clock screen or when the device display is asleep.  It seems logical to use the two physical buttons located on the right side of the device for this function.  (It doesn't appear that they are being used for anything else on the device at this time.) ... View more

The Aria hardware needs upgrading. It was ten years ago i was setting up WI-Fi access points. New Routers even BT are AC. Other WI-FI scales are at least 802.11n+g+b and some have also added Bluetooth, this should be the the hardware that the Aria has.   ... View more

Would it be possible to release a program so we could create functions for our fitbits? I have the Charge 2 and I want to fine-tune it to better fit my needs. Please consider!   Moderator Edit: Added Labels/Updated Title for Clarity ... View more

You should make an 'ultimato' watch that does everything of the blaze, surge and Charge 2 - maybe a higher cost but it would be good for the very top athletes as I am finding it hard to decide which to get!!    Moderator Edit: Labels ... View more

Users should be alerted when entering a strong password that it will not work with the Aria scale. The password must be all alpha numeric, I've been told. A simple JavaScript routine could read the password form field and alert user of an issue. Rather than the user wasting time and becoming frustrated with Fitbit products and brand.   I've removed Charge 2 and Aria scale from gift list, due to the conflicting information received, and the time wasted. Won't put friends and family through that. ... View more

My Aria scale one day just started displaying 'ERR' instead of my weight. This happened after associating it to a new wifi network. I reassociated it successfully with my account about 10 times, and it never started working again. Getting it replaced was a pain. I was very very surprised to see no mechanism for factory resetting a device like this, contrary to almost every other device like this. I'm certain it was a software issue. It's very uninspiring to see products that can brick themselves through correct normal course of action and then have to deal with getting special one-time exceptions in order to have a defectively designed product replaced. Please try to make these devices more resilient. ... View more

Before you decline this feature request (as I've seen with others of the same thread) - the feature request is to see if Fitbit would change its policies and start catering to younger kids - with accounts and in actual trackers.  Reality - many parents are buying fitbits for kids under 13 anyway and you might as well embrace the trend (and make some money off of it).   Almost every other kid in my son's school has a fitbit or some type of tracker (suburbs) and I'm sure it's even more prevalant in more affluent communities.  Fitbit should really consider catering to the younger kids and get them into the Fitbit community early and be to have their parents/guardians setup accounts as sub-accounts and link them accordingly.   Moderator Edit: Labels ... View more

I was reading the help document titled "How do I track my exercise and activities with Fitbit" in the subsection titled "GPS Tracking with Your Fitbit Tracker". I clicked on the link "How do I use multisport or exercise mode on my tracker?" and it took me to the login page for Salesforce.com. The same link appears in the subsection "Multisport (Exercise) Mode on Your Tracker" where it works fine.   Moderator edit: Labels  ... View more

Please set an ability to do a virtual walk across the country by being able to enter a starting point and ending point on a map connected to google maps. Make it so you can check in and see in steps how far you've gone on a map along with being able to zoom down and see where you are in street view. For example you set a personal challenge to walk from New York City to Los Angeles over a year or three and you can check in at any time on the fit bit app or web page and see where you are and see the sights in street view by zooming down to your location. I walk a good 5 miles worth of steps or more a day and is possible I could virtually walk from Chicago to Florida over a year. I think this would make it interesting to make the daily steps just to see how far I am and see in google maps, where I am and in street view where I am on my personal challenge.   You can set it up as a race to race your friends or strangers across the country and see how you stand up to everyone time wise. You can have it so you can start the race any day and when you hit the finish, you see how you stand up to others. ... View more

I had the worse case of dermatitis from the rubber wristband. It's been 6 weeks now and it's healing. Many people have allergies to that, so why not come out with a cloth wristband that would breathe to keep your wrist dry and/or to keep allergies to a minimum.   Moderator Edit: Updated label ... View more

Why not make a fitbit with a landscape display.  That way a user could have a multi functional fitbit (with watch, HR, etc) in a narrower band, i.e. size of a flex.  Especially appealing to women and could be used with dress clothing   Moderator Edit: Clarified subject and updated label ... View more

I have been using the fitbit app for a while, not a long time, and all the visual improvments have been very nice but then going and using the desktop dashboard I love the way the tiles look, with all the motion of the circles and the beautiful design. Just a thought to make the app look even better!   Moderator edit: Added Labels ... View more

Is it possible for you guys to consider either not allowing manually steps added to challenges, OR, showing manually added steps?    I've been in a few challenges and its obvious people are adding manual steps so they can cheat.    I can understand people forget to put on their fitbit or at times have to manually add, but at worst if it was listed in the challenge timeline that manual steps were added it could be recognised.    I know there are also other ways to cheat (one guy even put it on his dog to run around with), but at least this is a step in the right direction.   Thanks     Moderator edit: Added labels ... View more