Product Feedback

When is Fitbit going to figure out spring forward/fall back? Twice a year, every year, my sleep tracking is entirely messed up. Last night, I went to bed at 12:15 (old time) and got up at 7:15 (new time), was awake for 22 minutes, and my tracker thinks I slept 6 hours and 25 minutes. This isn't rocket science, people. ... View more

Agree with all feedback that the new updated sleep summary is inferior to the previous version of sleep tools. You cannot easily see your sleep stages on first page of your sleep data. They made it much more complicated to try to find your sleep stages and I cannot find it. Plz return users nightly sleep stages on 1st sleep page ASAP. Essential. Moderator Edit: Clarified subject and updated label ... View more

When receiving a phone call, display the profile picture/caller ID photo for the person making the call in addition to displaying the name.   If a photo doesn't exist for a recognized number, don't display a photo, just display the name as is the current function today. Or, if it's a recognized number without a photo, display the placeholder shape (ie a blank square or circle) to hint to the user to add a photo in the future for their recognized contact.   If the number isn't recognized, don't display a photo, just display the incoming number.    Moderator Edit: Label     Moderator edit: Labels ... View more

if you allow me to mention, add Inspire 3 also to this request Being able to control music while exercising should be almost basic functionality or app in this case.   Moderator Edit: Clarified subject and updated label ... View more

I want to be able yto quickly find, and read, the issues reported for bot current and previous support requests. At present you have to start a new support request to find any active support cases and when you find them you cannot review the issue that has been reported. This time I reported the issue via Instagram so I am unsure what was entered ... View more

Maybe in the future since the Versa 2 has Alexa built in we can start controlling Amazon music. Alot of people pay for the HD service on Amazon music and it would be really nice to use Alexa to control it. Alexa is part of Amazon so why not have the App available?   Moderator edit: Subject for clarity and label ... View more

As the new devices (Sense/Versa 3) have a speaker, please provide an API so we can play sounds. Will be perfect for us, game developers, giving users a more immersive experience. ... View more

Snore detection is a very useful feature. It has in some Fitbit devices that have a microphone, and Google Pixel Watches also have a microphone, so it should be relatively easy to implement in the Wear OS app. ... View more

As a many year/model user of Fitbit products (currently using the Versa 2), I find it extremely irritating that I constantly have to see prompts about updating to Premium.  I've spent lots of $$ through the years on your products and have no desire to purchase a Premium subscription.  There needs to be a way that the end-user can opt out of seeing these prompts.     Ex: when I click on my sleep score in the app.  Every single day I see "Sleep Score Details - Join Fitbit Premium to see details about your sleep quality and start your journey to better sleep.  TRY PREMIUM".  I'm not at all interested and despise that I have to see that prompt every day.  There needs to be something I can interact with to say "no thank you" and then no means no.  Stop prompting me.   Thanks   Moderator edit: updated subject for clarity ... View more

It would be really useful if a notification was sent to the phone or email account when the Fitbit was fully charged. Currently there's a notification for low battery but not the other way around. ... View more

Please include "Non Binary/Gender Queer" in your profile gender options. Gender is not binary (biological sex or identity) and only offering "Female" or "Male" options alienates and invalidates part of your customer base (me included). Using biology to define gender as only male or female also excludes trans people.  Here is a great resource for better understanding gender: https://www.genderspectrum.org/quick-links/understanding-gender/. Your information is outdated at best but can be yet another way NB/GQ people are marginalized by institutions and companies. We exist!  I would also like to include that you should perhaps do some company wide training on how to engage with GQ/NB/Trans customers, because telling us that it's just biology is as mentioned, inaccurate and very alienating. It's pride month. Please do better. Moderator Edit: Updated label ... View more

After Ftibit Coach was removed a key feature that was taken out was a label that said if the workout was 'Easy', 'Medium' or 'Hard'. This was a good indicator to understand the workout and without it, it is hard to tell the intensity of the workout apart from looking at the calories and estimating.   Moderator Edit: Clarified subject ... View more

Can you please make an official flashlight app for the Sense and Versa 4? The 3rd party ones I had on my Original Sense were terrible. Moderator edit: Clarified subject and updated label ... View more

Allowing 3-4 people to have parent access to the child’s watch. Moderator edit: Clarified subject ... View more

When receiving a call the vibration should continue for the duration of the alert ("ringing") on your phone, with the option to "silence" the notification by pressing the button, like the silent alarm function. In its current state, it's way too easy to miss an incoming call.   Moderator Edit: Clarified subject ... View more

Hi team!  How about a tile on the dashboard to track alcohol intake?  It could count calories, alcohol free days, units of alcohol per day, etc.  It could help us reduce or moderate our drinking and that always helps towards better health!   Moderator Edit: Clarified subject and label ... View more

For running it is possible to auto detect if you stop. It would be great to have the same for walking. Moderator edit: Clarified subject ... View more

The Versa 4 allows a long press / press and hold functionality using the side button Would be great if the Charge 6 could allow this It would be great to activate the water lock? Press and hold side button for 3 seconds to activate / deactivate water lock. Moderator edit: Clarified subject ... View more

As the primary caregiver for my elderly parents, creation of elderly parents accounts in the "My Family" feature will open up a new specturm of users. The FitBit needs for each adult are different. Therefore, limiting "My Family" to an Ace device is limiting the potential for this feature. This will also help those in the "Sandwich Generation".   Moderator Edit: Clarified subject ... View more

The Strava app on Google Watch isn't very good – I can't set my favourite activity, Mountain Biking, so I have to scroll past about 30 activities to find it each time. Instead, I've used the default Fitbit app (which does add Mountain Biking as a quick select favourite). However, I can't get it to sync with Strava. Moderator Edit: Clarified subject ... View more

I had a fitbit blaze, i loved it, had for a couple of years then my husband bought me galaxy watch, it needs charging everyday, sposed to be every 4 but the point of this is that my fitbit blaze is still going strong as I passed it on to my daughter and she loves it also, the only reason I changed was the facility to answer the phone on the watc   Moderator Edit: Clarified subject ... View more

I would like to see my highest and lowest heart rate for the previous and current month. Moderator edit: Clarified subject and updated label ... View more

Support for Barclays UK through Google Wallet was recently released, but it does not appear to work. Upon trying to add a Barclays debit card I get a "something went wrong" error message. Several people reported that they could not set up their debit cards in another related post, but that issue has been closed without being resolved. ... View more

Quick response emojis are extremely small, almost to the the point of complete illegibility without holding the device close to your face. There is plenty of screen real estate and previous versions had more visible emoji. Please fix this in a future update or at the very least provide an option to enlarge them. ... View more

The charge 6 needs more face choices. The small number, and that they all are overly colorful, makes me wish I hadn’t upgraded.   Moderator Edit: Clarified subject and updated label ... View more

The choice of watch faces for charge 6 is very small . Please Integration at least something simple in black and white that doesn't look like I am stuck in the seventies. Even on charge 4 I had better options. Moderator edit: Clarified subject ... View more

I would like to have the autopause for biking, like already exists for running. ... View more

I'm looking to replace my aging Charge 2 (cracked screen from rock climbing), & it seems the Charge 4 now has internal GPS with very limited 5 hour battery life, useless even for day hikes. And, the Inspire has no altimeter. Does Fitbit make a tracker for hiking, with in-app realtime track maps, that also include elevation & heart rate? ... View more