Product Feedback

In the old app, you could get to a screen where you could scroll through a list that had your daily steps going back forever. Now the best you can get is a week at a time. Bring back the view that let you go back indefinitely with having to page forward and backward.   Moderator Edit: Clarified subject ... View more

We purchased the FitBit Inspire 3 specifically because it says that it monitors HR for 24 hours a day. Our daughter has POTS and this information is invaluable in treating her condition. You cannot print it from anywhere. The data download is a useless CSV file that you cannot extrapolate anything from. This is just an antiquated setup.   Moderator Edit: Clarified subject ... View more

I am just testing out the Charge 6 and I am missing a feature that every smartwatch had so far: Logging my water intake. Why can I only do that in the app and not on the Charge 6? I've read that this was a feature in older Charge generations - why was that taken out? ... View more

In the prior app version, if I wanted to manually log a past swim I was able to enter the distance in yards. With the new app it requires me to enter the distance in miles. But then the app converts the distance back to yards when displaying the exercise. Please fix the app so that swim distance can be manually logged in either yards or meters. ... View more

Well … here we go again. I started the “Weather App on Charge 5” suggestion 2 yrs ago and watched it climb by hundreds of “likes” only to be completely ignored by Fitbit/Google, so I figure let’s try again. Please add a simple weather app to the new Charge 6. You had it on the Charge 3 and Charge 4, so why not on the 5 and 6? Let’s get this done! ... View more

I appreciate that I can customize the order and show/hide different metrics of Fitbit Today on my phone app, but it doesn't look like those preferences are synced to how the Fitbit Today information is displayed on my Pixel Watch. I would like these to be the same so I'm only seeing the information I want to see and in the order of importance to me Moderator Edit: Clarified subject ... View more

When I manually log an activity that my device recorded but the app does not reflect, I can add distance and time but not active zone minutes. For example, a walk that Fitbit automatically logged was 102 zone minutes. The walk that I needed to manually log had been over 350 zone minutes, but I was not able to add those. Total s/b 452, not 102. Moderator Edit: Clarified subject and updated label ... View more

I think there are not enough moods/emotions available to choose from in the mood log functionality. It lacks some essential basic moods like 'tired' or 'angry'. I think it would be the best experience for the user if one could set up custom moods and corresponding Emojis and then use the mood log in a matter that fits their needs. Moderator Edit: Clarified subject ... View more

If you are colour blind for green it is impossible to know if you have completed your goal. The old app screen was user friendly, motivating and so much better. Moderator Edit: Clarified subject and updated label ... View more

I wish fitbit counted exercise on a stationary bike. Heart rate should be enough to prove I was exercising. Why can't we choose method of execise? Moderator edit: Clarified subject ... View more

I use fitbit to track on a google map my bike rides. The recent fitbit application update deleted the speed chart. This was a very helpful key feature for me. The device I use now only has an average speed based on split segments. It is not useful to me. Please bring back the speed chart and the maximum speed recorded.   Moderator Edit: Clarified subject ... View more

In the old app, your sleep score was displayed on the sleep icon on the today page. This is not the case with the new app; you have to click through to see this information. The new app omits lots of useful features: this is one of them. Please restore it.   Moderator Edit: Clarified subject ... View more

Bring back the solid green icons and fanfare or fireworks once I've achieved my daily goals. Bring back the battery life display.  Bring back the Zone minutes bar graph that showed yellow and orange. It was aouch clearer to read. Bring back the Calorie bar graph that showed blue, green, and red.  The new software for the home svreen has larger font and icons, which I can understand will help many people but having removed the featured above makes it much more difficult for everyone including those who struggle with sight. The features that have been replaced are small, colours used so not stand out. If you want to improve something, make the food databases better. My Recents shows items at the top that I have never ever had! Moderator Edit: Clarified subject and updated label ... View more

Old app: could include up to five parameters on the home page, and easy to move them around. I had steps (top center), and (below, left to right) heart rate, calories, miles, and active zone minutes. New app: no way see all of these without scrolling down. Plenty of space to include five items (or more) if each is made a bit smaller. ... View more

The plastic attachment point snapped off of my charge 4, leaving my fitbit essentially useless. A pin style attachment point is easily reparable (assuming the arms don't snap off like my charge 4) I've ordered a new Charge 6.   Moderator Edit: Clarified subject ... View more

It would be really helpful if, in a future update, you could change the weight goal so that you could set it to 0.5kg increments instead of 1kg. Moderator edit: Clarified subject and updated label ... View more

You need to add back Challenges, Adventures, Friends and Community. Social Interactions and communications are the foundation of all of these apps. Moderator edit: Clarified subject and updated label ... View more

Allow us to customize our backgrounds with images or 8 second clips. Imagine a completely customizable background where people can upload a photo of their loved ones (spouse, parents, children, siblings, etc.) to help motivate us & remind us why we are trying to stay fit daily. I've attached a screen shot of my LinkTree for customizable reference. ... View more

The music controls on your new Charge 6 are just some advertisement to most. Its for a paid service only and was the only feature that may have convinced me to get the device till I saw. Switch this to use generic commands, to control any music playing on your phone. Generic controls exist on lots of Bluetooth headphones, surely Charge 6 could too. ... View more

Disappointed that there is no dark mode option given the awful app update to a block of white - very hard to distinguish sections so if you are vision impaired or have dry eyes it’s just not comfortable to engage with anymore. It’s so infuriating given that I preferred my Fitbit app layout and data to my Garmin one which I use the running. Moderator Edit: Clarified subject ... View more

I miss the quarterly view of activity. I kept an eye on it to observe the overall trending of my performance through the year. I’m mystified as to why so many features were gutted on the 4.0 release. Moderator Edit: Clarified subject and updated label ... View more

Chatting with support, someone told me eventually all users will be "forced" to link their FitBit with google account. If there is an issue with the account this means you have to change the whole google account (ie password) to accomodate FitBit, which is what happened to my account Moderator Edit: Clarified subject and updated label ... View more

In the horrific new iOS app, which needs to be jettisoned ASAP, I have to go through a cumbersome, multi-step process to connect to the stats for my minor children. I have to go to the family button, and then add a device to even bring up the existing childrens’ accounts. And then I have to go up to the settings wheel to toggle back. Why??? Moderator Edit: Clarified subject and updated label ... View more

With the upgrade the app will no longer work unless Background Location Permission is allowed all the time, whether the app is in use or not. What possible justification do you have for that? Now Fitbit feels like spyware. Is this so Google can create location based advertising or what? Moderator edit: Clarified subject ... View more

DATED DASHBOARD has been removed. We need to be able to create a dashboard with today's date instead of the word Today at the top. (Also yesterday's date instead of Yesterday) Moderator edit: Clarified subject and updated label ... View more

In the previous app, it showed my average and max heart rate. The graphic was also goof and showed you the highs/lows. The new app is very grey and only shows average HR (not max). Against the graph it shows zero to 200 so the variation in HR is harder to see..tried to add pic of same run. Left=new. Right=old. Moderator edit: Clarified subject ... View more