Product Feedback

Dsarazin · ‎09-20-2023

Woke up this morning to your new app. To say the least I am not impressed. It lacks color and is boring and adds nothing new to what was there before. I absolutely hate it. I am a longtime Fitbit user but this might actually change that on next purchase. Moderator edit: Clarified subject

Maxi137 · ‎09-07-2023

My phone broke, now I have to use an older one until I can afford a new phone. I already migratet my Fitbit-Account to Google on my usual phone. The phone I use now has Android 8.1 and I can't log in anymore because I can't update the app and there is no way to log in via google with the old App. So now I can't use fitbit until I buy a new phone.

RavenHoang · ‎07-31-2023

Hi Team I am in Vietnam, we have Bike, Car in the Google Maps Options as they will direct you to different routes. As there is no Bike Option in the app, in order to use it i need to use Car option that lead into a longer route than Bike and sometimes it is not correct l.

Chelsea92 · ‎07-17-2023

Would love to see the mobile app get a face lift with a totally different design to app instead of the same boring thing you guys have given us to use for years!! 🙏🙂 Moderator Edit: Clarified subject

fitbutts · ‎06-20-2023

Why can't I set up a custom tracker in the Fitbit app whe I can enter my daily consumption of substances such as THC and alcohol, and also track metrics relevant to specific health conditions, for example charting moods to monitor bipolar disorder. Moderator edit: Clarified subject and updated label

pgaleone · ‎06-14-2023

Right now people like myself that use a Google Workspace (so not something [at] gmail.com) account as their main account, are locked out of Fitbit "login with Google" features - and our accounts can't be migrated. Moderator edit: Clarified subject and updated label

SunsetRunner · ‎05-31-2023

There should be a way of removing the charge % symbol in the app on the versa 4 Moderator Edit: Clarified subject

unidentifiable · ‎05-06-2023

I have a macbook that I was planning to use for the fitbit app, as I don't have a phone I can use with it. Having the Fitbit app on MacOS would be really helpful. Moderator edit: Clarified subject

Sharaf.hoseini · ‎03-31-2023

I'm from Iran and also 4 months ago I bought a fitbit versa 3. But after 21th march, generaly the clock in Iran moved 1 hour to front, but from this year, our goverment didn't move national clock because the law was chenge, but my clock's device moved 1 hour to front. Moderator Edit: Clarified subject and updated label

Victor001 · ‎02-18-2023

When a Fitbit is running old software that is going unsupported, a message should appear on the cell phone screen. Just failing to sync is not good customer relations. Moderator Edit: Clarified subject

SunsetRunner · ‎02-08-2023

Basically the last few days seem to have caused a lot of people issue as they couldn’t sync, update, correct steps etc. if the app had an announcement box at the top saying about a particular issue then perhaps Fitbit community wouldn’t express their angst so much Moderator Edit: Clarified subject

Podunk · ‎01-24-2023

Disabilities support team to supplement the customer care representative. People who are knowledgeable about mobility and visual deficits. Trained to help maximize the benefits of the Fitbit devices as part of rehab or every day use. We all know people with rehab or other disabilities who might benefit from a Disability Support team knowledgeable

Trystero · ‎12-29-2022

I would like an option in the Fitbit App, to choose automatic or manual firmware update, choosing when and if to do it. Now, every time I open the app, the big warning appears and I have to close it.

SaveurDeBacon · ‎12-23-2022

I would like to see my phone percentage battery remaining on my tracker. Even more, I would like to setup alerte at specific percentage level when charging so see if it's time to pick it up Moderator Edit: Clarified subject and label

ali.shields · ‎11-27-2022

Sauna on Fitbit - manual or automatic

Treehen · ‎11-05-2022

Cross Country and Skate Skiing should be added exercises, separately as they are quite different.

Press.A.M · ‎10-13-2022

The tips that show up on the top of the screen mostly have to do with weight loss, even if that's not what your health goals are. Furthermore, I can't find a way to hide calories burned. Moderator Edit: Clarified subject

PCha · ‎10-12-2022

Request on App main page, top & left of edit icon - a permanent display battery level icon. Inclusively have link to battery life health page data. Data would provide: current battery level last time battery charged battery life health (defined as % of battery capacity relative to when it was new) Moderator Edit: Clarified subject and formatting.

hsubox · ‎10-09-2022

I found the rolling calendar much easier to see trends for resting heartrate, rather than the locked calendar week/month/year. At the start of a week or month, the chart is just a point, which isn't very useful.

SunsetRunner · ‎10-07-2022

As I see currently the only Two factor authentication is Phone Number/SMS however there needs to be more options, you would be able to use your security key and I recommend adding Authenticater app too

lchitnis · ‎10-04-2022

This is what will keep Fitbit separated from other smart watches. It's SO much easier to log food from the desktop app; the mobile food-add situation is a mess -- it's crowded and hard to decipher, and I smash all the wrong buttons, and can barely tell which day I'm on. Please keep the desktop app going. Moderator edit: Clarified subject

Podunk · ‎08-25-2022

Ask the software developers before releasing to the Fitbit users to review all screens in the Fitbit applications and on the Fitbit website for used ability by those who are blind and reading disabled. Ask them to use screen reading software as part of the screen valueation specifically the number of swipes necessary to advance through the screens.

Shepaski · ‎07-24-2022

The new updates charts take away the monthly average for cals in and out and whether we are over or under cals for each week other feature suggestions of the same topic https://community.fitbit.com/t5/Feature-Suggestions/Fix-Chart-Usability-Issues/idi-p/5195832 https://community.fitbit.com/t5/Feature-Suggestions/Fix-the-android-app-charts/idi-p/5195187

mikec2 · ‎07-13-2022

I have had problems, like many, with fitbit and the food log. I have been constantly told it is because my phone is too old as it runs android 9 and will not upgrade further. Despite this I am then told to get a newer one or 'why don't you borrow a new one from family'. I can not afford to keep getting a new phone yo keep up with fitbit.

Noorish · ‎07-07-2022

A way to track your cholesterol level Moderator Edit: Clarified subject

Sara_gamal89 · ‎06-09-2022

I don't receive whatspp calls on my Versa 3. That's so frustrating as usually I receive whatsapp calls more than normal calls. I only receive missed call notification for it. Moderator Edit: Clarified subject

mooncookie · ‎05-21-2022

I'd like to have a graph (just like the heart rate) to see how many g forces I got a day. If that is too much you could make something like an exercise to mesure g forces in a specific period of time. Moderator edit: Clarified subject and updated label

MrPotatohead · ‎05-19-2022

Please add two additional events for when blood glucose levels were tested - "before exercise" and "after exercise". Moderator Edit: Clarified subject

SunsetRunner · ‎05-19-2022

There should be an option in the app to delete specific laps, not just the whole exercise. For example, when running if you forget to click finish once the run is complete the last lap will be a "cooldown period/walk". Moderator Edit: Clarified subject and updated label

bricot · ‎05-16-2022

It would be really nice when replacing a device with the same model to be able to copy ALL settings to the new device. Watch faces, WiFi settings, notifications, permissions, anything you have set up, should be able to be restored to a new device.

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Product Feedback

Able to return to previous Fitbit app version

Make Google migration a reversible process

Adding Bike Option in Google Maps

Make a new and different design for the Fitbit app

Add a custom tracking on Fitbit app

Support Google Workspace accounts to log in to Fitbit account

Remove Fitbit device's charge % symbol from the Fitbit app

Make a Fitbit app for MacOS

Show the correct time zone option for Iran

Add a firmware update prompt if available on Fitbit app

Add notification on Fitbit app if there is a server issue

Customer Support for Fitbit users with disabilities

Option to choose automatic or manual tracker firmware update in the Fitbit App

Option to see phone battery level on Fitbit devices

Sauna

Nordic Skiing

Option to remove suggestions about weight and calories burned

Permanent battery level on 'Today' link to battery life health on Fitbit app

Bring back the rolling calendar for resting heartrate

Add 'Security Key' option for Two factor authentication

Bring back Fitbit Connect and Fitbit app for laptop/desktop

Make Fitbit app friendlier for blind and reading disabled

Bring back old chart features

Improve options for older OS users

Cholesterol level tracker on Fitbit app

Receive WhatsApp calls notifications on Android

Graph showing daily G forces on Fitbit app

Able to log blood glucose levels before and after exercise

Able to delete specific laps from an exercise on Fitbit app

A copy/restore option to transfer settings when replacing a device with the same model