The Fitbit Community

Charge 2 won't sync

My charge 2 has stopped syncing. I have tried restarting it but still not working. Any help please? Moderator Edit: Clarified subject

Resolved! Charge 2 won't sync

my charge 2 will not sync. Moderator Edit: Clarified subject

Charge 2 is showing the wrong time zone

Time is showing PST not MST Moderator Edit: Clarified subject

Resolved! Charge 2 Clock Timezone Change

I recently got a Fitbit Charge 2 about a week ago. This past weekend I traveled 1 timezone away. When I got there my steps did not reset overnight. So the 2nd 24 hours I had about twice as many steps as I should have. I opened my app on my phone a nu...

Old tracker still getting my notifications

I had a blaze and bought a charge 2. I gave the Blaze to my husband. The Blaze is still getting MY text and call notifications even though the Blaze is now under his name. How do I stop this from happening. I deleted the app on my phone and re downlo...

Resolved! It doesn't count all my steps

My charge 2 has an issue when I walk it doesn't count all my steps, I look at my clock start walking and see my steps again and they are the same, I don't know what to do

Resolved! How do I update the time on my Charge 2?

I have incorrect time and date. How do I change it? Moderator Edit: Clarified subject

BPM not working

I need assistance with my Fitbit charge 2.The Heart monitor is not providing the correct bpm, it doesn't work at all. The only thing it shows is the resting and it's static at 60. I began to experience this since the most recent update. Please how do...

Charge 2 not detecting heart rate

My fitbit Charge 2 no longer tracks heart rate except maybe once a day for a few minutes (as seen in the screen shot if it loads right). I’ve tried restarting it 6 times in a row to make sure as well as trying different heart rate tracking options. I...

Fitbit no longer shows multiple auto-tracked activities/exercise per day -- any way to change?

I have a Fitbit Charge 2. I use auto-tracking for walking exercises. It used to be that the app would display multiple per day, if I did multiple walking exercises in the day. Since an update to the way the app displays, however, it only picks up and...

Why does my location need to be on to sync.

This is my second charge hr. I updated less than 3 months ago and I want to know why does my location need to be on to sync?. I have never had to have it on before to sync until bout 2 weeks ago. I am very unhappy bout this. If it does have to be on...

Resolved! Notifications are not coming through my Charge 2

Charge 2 won't notify me of calls Moderator Edit: Clarified subject

Resolved! Charge 2 is unresponsive

Under any condition charge2 device is not responding. Any solution or i have throw it and never buy fitbit as mine is hardly used one. If not charge2 hope forum responds!! Moderator Edit: Clarified subject

Charge 2 not counting steps when I walk in place

From what I have read, people have suggested that the fitbit will count steps while walking in place. This is not occurring for me and I am honestly having trouble finding a clear answer online as to whether or not this should be part of the functi...

Can I customize Macronutrients?

Is there any way to customize Macronutrients for personal settings? Moderator edit: updated subject for clarity

Charge 2 is vibrating in the middle of the night

My FitBit often times will vibrate in the middle of the night. These are programmed, steady pulses -- in Morse code, it would be dit-dit-dit, dit-dit-dah. Maybe a series of three or four. I'm not sure if the FitBit lights up although one time I saw i...

Difference in step count husband and wife after same walk together

My wife and I both have a charge 2. When we take a walk together, and literally walk hand in hand we have big differences in steps taken. My wife is smaller than I am and you would expect a higher step count for the same distance. However, she comes ...

Charge 2 screen is too dim

I can't see the display on my Charge 2 outside. Any suggestions? Moderator Edit: Clarified subject

Resolved! How to turn off auto syncing on Bluetooth?

Hi I'm hoping someone can help! I know there was a way but can't find it in my Android app. I want to turn off auto sync as its ruining my battery life when my bluetooth is on for my headphones to be connected to my phone? Moderator edit: format

Resolved! Text messages/phone calls don't show up on my fitbit

How do I get my fit bit and my phone linked back up so when I get text messages they come through on my fit bit. I have the Charge 2 fit bit. Can anyone help me so that I can get this set up again from my phone to my fit bit again. I enjoy that fe...

My experience with Charge 2

There has been a lot of negative stuff from customer’s regarding their units not working or behaving properly in after (only) a couple years. I wanted to post because I too have been very frustrated with the longevity of these smart watches. However,...

Resolved! Charge 2 didn't track my sleep data

I have a Charge2, it's charged up and sync'ed, I wore it last night as I do every night and it didn't record any sleep last night. It has been working great. Any tips? Moderator Edit: Clarified subject

Resolved! Unable to update Charge 2

Just got my old charge 2 out and charged it to give to someone , the app says update but when I try says cant comment with website Done the whole turn phone and lue tooth etc on and off re pair etc but just doing nothing although app says update wo...

Charge 2 won't sync

I am unable to sync my charge 2 Moderator Edit: Clarified subject

Charge 2 watch

I bought a Samsung s22 phone on Jan 20th and my watch was working fine then Feb 8th or 9th is disconnect some how on its own. And now my charge 2 fitbit watch won't connect to my phone or fitbit app. I've deleted the app, restarted phone, login in an...

Can I wear my charge 2 while swimming

Can I wear my charge 2 while swimming Moderator edit: updated subject for clarity

Charge 2 and Luxe - Are the bands interchangeable

I have 12+ bands for my Charge 2 HR. I need to purchase a new device. Are my bands compatible with the Luxe? Moderator edit: updated subject for clarity

The oldest fitbit I can use for swimming?

Have a charge 2, which I am super happy with - in spite of being old (bought it second hand). But cant go swimming with it.. So thinking about upgrading to one that is a bit less old - if there is one I can use for swimming? Do anyone know? (I still ...

Charge 2 won't sync to my Samsung Galaxy S21

Hi there, Does anyone know if the Charge 2 will sync with a Samsung Galaxy S21 running Android version 13? Thanks, Serena Moderator Edit: Clarified subject

Resolved! Can't find the 4 digit code

Can i get a new blue tooth code from any were as I have lost mine. I tried to reset my tracker only to find I need the blue tooth 4 digit code to do so. And i am now unable to sync Tracker to my phone (HELP) Moderator edit: updated subject for cl...

22.58.00

Hi there Fitbit Community, Well, my son's Versa 2 is now kaput, and we're trying to resurrect his Charge 2. Except it "stops" or "sleeps", and when you press the side button, it shows the Fitbit logo and "22.58.00". He's uninstalled, reinstalled, un-...

Completely dead and not charging

My Charge 2 battery completely died and now it will not charge and has zero signs of life. Not lights on the back and nothing in the display. I've had it plugged in for 24 hours now and tried resetting it but still get nothing. I know the outlet work...

Resolved! Charge 2 is not tracking steps

My Charge 2 does not track all of my steps. Any suggestions? Moderator edit: updated subject for clarity

Fitbit app not showing my data anymore

This morning, my Fitbit app (iPhone) lost all "goals" except for calories, which is now the main goal. Down below, there are only the sections for days of exercise and "log some water." I checked under my account and "Charge 2" and "Customize Display...

Heart Rate Accuracy

Am a new customer with Fitbit and purchased the Charge 2. I am a heart patient and have been monitoring my heart rate for years and basing exercise on both heart rate and physical symptoms. In my younger years I participated in biking, hiking, hunt...

Previously recorded exercise calories now forgotten and instead calories show as equal to the minute

My Fitbit app randomly has changed my last 6 recorded exercises, which previously were correct, and changed the calories. Now it shows the calories as equal to the number of minutes eg 27 min workout shows 27 calories burned when it's should be more ...

Need help for Charge 2 Screen replacement

I stay in Hyderabad, my Fitbit Charge 2 display was broken and I need to replace it. So could someone please share me Service center details

What is the complaints process

My partner has had a Fitbit since July so during the update last month it broke and won’t reconnect with her phone. The bar is stuck half way along and even letting it die and then recharging doesn’t fix it. Shes conracted support who have said ther...

Steps not updating on my friends list

Hi! Although my steps are syncing when I go to my friends list they haven’t updated. Ive tried turning off my iPhone and iPad, updating Fitbit and syncing several times over the day, but steps on friends list have stayed the same. Help please!

Can't log into my Fitbit account

Is anyone having trouble with the Fitbit app. I don't usually have to log in but today it asked for my email address and password tried to log onto it but when I tried it says I have tried to log in to many times and will have to wait 24 hours befo...