Forum Posts

Resolved! How to: remove Aria from my account?

It seems the last post on this was from 2014, and the app is now completely different - so none of the previous answers are true anymore!Can somebody talk me through how to remove Aria from my fitbit? I need to do this so I can try setting it up agai...

ClacTom by Jogger
  • 25623 Views
  • 52 replies
  • 53 votes

Resolved! Aria not syncing

My aria scale will not sync with app. It was syncing everyday with no issues and then I realized it wasn’t changing on the app about a week later. It says it’s connected to the network and displays everything, the line spins like its transmitting but...

THacke by Jogger
  • 129492 Views
  • 59 replies
  • 124 votes

Aria 2 body fat % changed 10%+ overnight for both profiles

The last week or so, our Aria 2 changed the body fat % at weigh-ins 10-20% for both profiles using the weight and has continued to keep the high % since. We have tried resetting the scale without result. Any ideas what might be the issue? Thank you. ...

Sharing weight info in App

Hi,How can my husband and I share our weigh in data within the app? We used to be able to see each other’s since we share the same scale but it’s not showing anymore. How do I enable this again?

Different weight rounding scale to app

My Aria (1) scale rounds my weight differently to the app. For example my weight will display as XX.5kg on the scale and the ‘Recent weigh-in’s’ page on the app. Then on the main dashboard it rounds to XX.6kg. FitBit, please make it stop 凉

NicW27 by Jogger
  • 205 Views
  • 0 replies
  • 0 votes

crazy

message center seems to be going crazy, keeps saying step on step off, won't stop.wearing out the batteries. 

marjo4 by Jogger
  • 232 Views
  • 0 replies
  • 0 votes

Aria too sensitive

I just put Aria on the floor. But sometimes it turns on by itself and the only way to turn it off is to pick it up and lay it down carefully. How to fix it?

Resolved! Aria Invite not doing anything?

My wife sent me an invite to become a user on our Aria, I recieved the invite and opened it both from mobile and my PC, it brings me to the dashboard but gives me no instructions on actually accepting the invite. I've searched all over the website tr...

Aria Scale doesn’t recognize me

After I stopped exercising and not using the scale for almost a year, eventually I decided to get back, so I changed the battery of the scale and set it up but unfortunately whenever I step in it doesn’t recognize me, only recognize me as a guest! I’...

Aria used by 2 people

Hello, we have an Aria, used it for years (since 2016). But somehow it's forgotten me and when I weigh myself, my weight goes into my wife's dashboard and she's NOT happy about it. We're not close in weight, maybe 50lbs apart. How do I get the Aria t...

Aria scale stopped working

Hi. Recently my Aria scales have stopped working. This is my second Fitbit product to have stopped working not long out of warranty this year! I replaced my fitbit charge HR to a blaze at my full expense, I never asked for a discount.However, I have ...

Aria Scale shows one fat percent, but uploads another.

I have my Aria Scale setup so I use IFTTT to upload weight and fat% to a Google Sheet. When I stand on the scale it shows a lower fat% - by over 2%, compared to the fat% it uploads to my Google Sheet. The weight is exactly the same both places with o...

Aria shows a "Sensing, Step Off, Thinking, Err" message

Starting a new thread as the previous similar threads are marked as Solved, but when you read them they are NOT Solved, just full of unhappy ARIA customers and a fitbit moderator that gives the same advice time and time again despite it not working. ...

Resolved! Aria Wifi ERR solution for new routers which support 802.11ac

So I spent a little while trying to get my Aria re-connected after making some changes to my router. I have one of the new models with two radios (2.4Ghz and 5). It uses 802.11 b/g/n on the 2.4Ghz band and ac on the 5Ghz band, and offers to "intellig...

How do I re-calibrate my Aria scale?

I have had my Aria scale for several years, and it has always measured 2-3 pounds heavier than the doctor's office scale with clothes on. How can I calibrate it?     Moderator edit: updated subject for clarity

higgz1 by Jogger
  • 21859 Views
  • 11 replies
  • 52 votes

Resolved! Aria scale says I am a Guest

My Aria scale keeps registering me as a guest.   I have gone on the website and assigned those measurements to myself with several weigh ins. The issue persists. I did every step from your help article at https://help.fitbit.com/articles/en_US/Help_a...

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Aria shows a Sensing Thinking ERR message

My aria is driving me insane. When j stand on it, comes up with sensing step senceing step sensing step and goes between these two for as long as you to stand there. I have changed the batteries. So what do I do?     Moderator edit: format

Sary89 by Jogger
  • 7216 Views
  • 61 replies
  • 138 votes

Resolved! Aria can't see WiFi networks

During setup my new aria doesnot display any wifi networks despite being right next to the router.     Moderator edit: format

despowley by Recovery Runner
  • 56929 Views
  • 79 replies
  • 52 votes

Resolved! Fitbit Aria will not connect to my WiFi!

Hello everyone!   I know this is a hot topic and I have been through all of the support articles, and related threads, but I'm just not finding a solution. I had my Aria since 2015 and here and there I remember running into connection issues. I recen...

Weigh In not showing in app

Hi,  My friend invited me so I’d be able to use his scale to track my bf%. The first two times, since we’re close in weight, he had to change it manually to my profile in the app, since it thought I was him (instead of a guest) Now, I do have a profi...

Fitbit Aria scale & apple watch

I no longer have my fitbit and have recently received an apple watch. I still use my Aria scale, is it possible to link my scale with my apple watch or my apple health app?

Maimee by Jogger
  • 47523 Views
  • 62 replies
  • 158 votes

Aria original won’t connect to new wifi

We have a new wifi and I am not able to get my original aria scale to update. The “setup active” does not display, but it does show the former wifi name and display “tap to change”. I tap the two bottom corners of the scale and nothing happens. Then ...

Resolved! Fitbit Aria scale periodically NO SYNC after months successful SYNC

I occasionally get a NO SYNC message. Lately this has become NO SYNC essentially every time I weigh (and only 1 out of 20 successfully SYNC, but does seem to upload the Data from the multiple prior NO SYNC when the connection is finally successful) I...

Delete Aria

My aria scale is long gone but it is still on my Fitbit phone app. Anyone know how to remove it? I’d love to get it off there!

How do I get my Aria out of "SETUP ACTIVE" mode?

Hello! After spending 5 hours on this tonight including over an hour with a fitbit customer service rep, I'm done with trying to sync this scale.  I've had to go through this so many times over the years and it's now a huge waste of my time.  I've de...

campbek by Base Runner
  • 49313 Views
  • 53 replies
  • 93 votes

Resolved! Aria shows an "ERR" message

Just and update. I had and aria do the whole ERR message thing and customer support told me I could fix it by buying a new one. They don't even have service centers to try and fix them. Anyway, now my parents Aria is doing the same thing after just o...

grail by Recovery Runner
  • 48045 Views
  • 121 replies
  • 184 votes

Aria turns on when I’m not using it.

Aria reacts to vibrations in the floor, causing it to turn on when I’m not using it. I’ve had to start storing it which causes it to read inaccurately the first time I step on. Sometimes it doesn’t register that I’ve selected my name. It is on a hard...

Resolved! How to change the weight graph?

How can I change the vertical scale on the weight graph?   Moderator edit: Updated subject for clarity.

Aria scale won’t sync to app

I have reset up the aria and it says setup activated but when I go to my app or on safari it shows last sync up of 2020. I’ve done all the suggestions I’ve seen on the threads is there anyone that can help. 

AmandaS by Jogger
  • 377 Views
  • 0 replies
  • 0 votes

Body fat % increased after changing batteries

My wife and I have used the scale for years.  When I changed the batteries on Sunday, the body fat dramatically increased for both of us.  Mine body fat % almost doubled. 

degriff by Jogger
  • 408 Views
  • 3 replies
  • 3 votes

Original Aria Scale stopped showing Body Fat %

I have the original Aria scale that I have been using daily since Jan 2014. On Tuesday, Dec 21, 2021 it stopped calculating body fat %. I removed the batteries, I reset the scale completely, I stood on the scale 5 times to recalibrate and it only cal...

saf189 by Recovery Runner
  • 824 Views
  • 8 replies
  • 4 votes

Resolved! Aria is showing an "ERR" message

Have read lots of posts about this going back to 2017. Fitbit - what are you doing about this? My scales stopped working yesterday when I changed the batteries.     Moderator edit: updated subject for clarity

Frizby by Jogger
  • 2558 Views
  • 9 replies
  • 14 votes

Resolved! Aria stuck on a "STEP ON... SENSING" message

Aria just keeps asking STEP ON... SENSING... repeatedly. Whenmyou do step on it, it gives correct readings, but it then goes back to this afterwards and doesn't shut down. I have tried removing the batteries for a minute and the trying again and the ...

Aria Scale Err

Aria scale started showing Err message after asking me to step off the scale. Batteries are full and wifi connection is good. Tried the 10 sec out battery and reset up and the 15 second hard reset. Not fixed. Any help?

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