I have 5 Alta hr, all of which are inactivated, but when I link the app, the firmware is updated in a second, and the app background shows that the link is complete, but I am constantly prompted to update the firmware, (the alta hr bracelet is also u...
I've press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into my computer. Then I see the Fitbit logo and the tracker vibrates, which me...
Ok- so I know that lots of things impact heart rate and will impact calories burned day to day (and I know trackers often over-estimate cal burned etc.) BUT my problem is that I just got back into wearing my Alta HR. On Fri AND on Sat it estimated ...
Alta hr started flashing through info sequence non stop. Tried resetting didn't work. Won't sync. Moderator edit: clarified subject.
Can my Alta HR be charged if it is dead? Moderator edit: clarified subject.
Recently my AltaHR has been turning itself off when it vibrates. I turned off the reminders to move, but it still turns itself off every time I meet my step goal and won’t come back on until I plug it in to the charger and reset it.
This is the fourth Fitbit tracker I have owned. My brother gave me an Alta HR five or six years ago that his wife did not want to use. Until the last month, it worked perfectly. Then it began to fail to charge. I have an Inspire HR, but don't lik...
Is there a way to change the 250 steps per hour? I would like it to be 500.Also, a reminder ever 30 minutes to move. I set the hours to my work schedule b/c I sit at a desk most of the day - but can get up and move whenever I want. Side note - I LOVE...
Hi there, So I suffer from more than one type of epileptic seizure, but I wanted to know, does any Fitbit detect someone having a seizure in there sleep? If not, will there be new device soon?
I’ve read other posts. I too am not getting consistent readings of sleep stages. Yes the band is set properly on my wrist. Yes the HR is charged. Yes my heart rate tracks all night. Given everything I’ve read, could it be that Fitbit is having a soft...
My clock is wrong and I don’t know how to correct the time Moderator Edit: Clarified subject
I have inherited an Alta HR. It's old and the battery obviously needs replacement. Confusingly, there are three versions of the product: FB406, FB408, FB408. So here are my two questions:1. Is there any way to identify the version from the exterior, ...
I have to go to the app and sync my Fitbit for the data to show in the app, I did not manually sync my bit on Sunday night.Today, I get my weekly progress email as almost zero steps all week. I have now synced it.I killed it this week! Is there a way...
I can set the alarm but want to set the smart wake. How do I do that? Moderator Edit: Clarified subject
My tracker is logging hours of sleep during the daytime when I’m not even wearing it (long stretches like 8 or 10 hours, but no sleep stages/score). This is in addition to hours at night when I am actually sleeping. This just started two days ago, ha...
I've had my Alta 1.5 years, initially the charge would last a few hours, and then it stopped charging. I've tried all of the troubleshooting, plug into computer, and restart/reset. I now have a blank screen, does that mean the watch is dead. Please a...
Is anyone else having issues with their Alta HR recently?In the last few months, my Fitbit Alta HR has not been behaving consistently. It dies within a few hours so I can no longer track my sleep, it shuts off even at 75% battery, and sometimes it do...
My Alta Hr screen all of a sudden didn’t come on when I tapped the screen, I thought it was dead. When I plugged it in the screen started flashing through all it icons very fast and know won’t stop. I tried rebooting it and nothing happened.
I'm looking at replacing my Fitbit Alta HR because of its battery problems. If I buy another Fitbit Alta HR, is it possible for me to replace my 1st Alta HR with my 2nd one in my account? I did some research on this forum and several posts say that...
I'm having a hard time finding the right charger for my Fitbit AltaHR. I lost my charger that came with the Fitbit AltaHR. Seems it's an older model and no one has the right charger with the three (3) charger spots. The ones I found on Amazon have tw...
I've been patiently waiting for Fitbit people to fix the problem with having to agree with the privacy policy and data storage every single time I move from my dashboard on the app to the menu (not just when I open the app, but continously when I'm u...
My total miles have not been posted in a year. My last one was Nile Moderator Edit: Clarified subject
I record my running data on www.mapmyrun.com but i'm unsure how to link fitbit with this Moderator edit: Clarified subject
Please help. At midnight - every night - my Fitbit vibrates and makes a noise and I get the achievement "stars" lighting up. It either wakes me up or disturbs me. I want to keep the Fitbit on my wrist as I am tracking my sleep patterns but it i...
Hi, I'm having problems with recording the right information, specially my steps. Moderator Edit: Clarified subject
Is there a way I can get a replacement screen for my Alta HR? Basically the above text Moderator Edit: Clarified subject
Keep trying to manually sync, but it just won’t. Very frustrating. Would be most grateful if someone could help, please.
Keeps needing to be rebooted, battery can be half full but am unable to get any reaction from it! How long do they last! Moderator Edit: Clarified subject
The time on my device doesn't change when I'm in a different time zone. Does anyone know if there is a way to manually change it? Thank you! Moderator Edit: Clarified subject
The app on my iPhone and the dashboard show different maximum heart rates when I take a walk. For example, today I had two half hour walks. The app showed my max heart rate as 120, on the dashboard it went up to 135. Does anyone know which is right?...
I have worn my new Fitbit Alta hr for two weeks and it already has scratches on the front. From normal activity. I reached out to Fitbit support and their solution was to provide me with a 25% off a new Fitbit product. In my opinion, a warning or scr...
I have 2 alta hr and I want them both on my app but if you try to set up a 2nd it removes the first... it didn't used to do this... how do I get both set up in my app???? Moderator Edit: Clarified subject
A few seconds in the shower by mistake. Dried in rice until it seemed to come back but it's not tracking BP or sleep details Moderator Edit: Clarified subject
I am missing one of the icons( the one which looks like running). How to retrieve it
My Alta HR is still going strong except for one issue. Whenever a long vibration occurs, such as a silent alarm, or reaching my step goal, the device 'turns off'. Even if the battery was full. I have to put it on the charger and do a restart, which s...
My Alta seems to be stuck in a cycle, its on a continuous restart when I plug it in and it will continue to do this for as long as its plugged in. When I remove it from the charger, it continues to do this until the battery is depleted. I have clea...
I think my Fitbit Alta has stopped working as it got water in it when I was bathing a child. I really liked the model and am really disappointed you can't repair or replace it. Any suggestions to try and dry it out and revive it appreciated also woul...
The time is incorrect on my altrahr but I can’t find where to change this on the app. It gives me a time zone but not the option to change the time? Moderator Edit: Clarified subject
My Alta HR appears completely dead. It doesn’t appear to even be charging. I ordered a new charger just to be certain but it’s made no difference. I’ve also tried the restart/reboot to no avail. Can anyone help?
I know others had this problem in the past but I have only just got my Alta HR 2nd Hand and need fresh advice as so far nothing has worked from old posts and replies from fibit Moderator Edit: Clarified subject
