Forum Posts

Versa 2 battery and syncing issues

Why has Fitbit become so unreliable? Won’t sync, won’t connect to phone, battery goes flat really quickly then is ok for a while? Fitbit used to be solidly reliable, it’s so bad now I’m not sure there is any point in wearing one now.Moderator Edit: C...

Versa 2 is unresponsive

My versa 2 was working great until about a week ago I put it on charge It was fully charged but it was stuck on Alexa heart wanting to ask questions I tried to go back and when I did my versa just went blank black screen nothing it will not show I've...

Versa 2 screen not working

I am having problems with the screen. At first, the colour was fading and I couldn't swipe the screen. I contacted support, I was talked through switching it off, change screen, factory rest. No change. Then my screen was stuck on the lock screen. I ...

Versa 2 screen has gone green

The screen is glowing green, I can't shut off the power. I can't reset it. The fix says change your face screen, but I've never changed screens it's the original factory setting. I'm extremely unhappy with fitb   Moderator Edit: Clarified subject

Ars1969 by Jogger
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Moving my Fitbit account to google

I wish I could move my account to google, but every time I click step one and pick any one of my accounts it loads for about a minute and tells me an error occurred and I should try again. PLEASE HELP.

Resolved! Versa 2 screen is unresponsive

Hello! My Versa 2's screen is unresponsive. I've tried  doing a reset (long hold of button)changing clock faceletting battery drain down and rechargingsyncing repeatedly using phone It seems to be functional otherwise.Thoughts? Or if there's any othe...

Can't change device lock setting on my Versa 2

I want to switch my device lock setting from "enabled" to "enabled for google wallet only". When I tap the new setting option,  I get stuck with a spinning wheel and "please wait" message that never completes the action.I've tried restarting my phone...

Fitbit Wallet not working Versa 2

I am having trouble loading my credit cards onto the wallet to use Fitbit pay. I get to this screen and it won’t go any further. I’ve updated everything and my watch syncs perfectly fine with my phone. 

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Ashlu by Jogger
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Battery life/watch crashing

The Last few weeks my fitbit Versa2 watch has been just switching off when it's got battery power then it'll only switch on when put on charge, so basically I just changed the clock face to a free one, and this seems to have solved the problem..as I ...

Versa 2 screen not working properly

Watch stays on Source / Output screen and doesn't return to display the time. I paired it with my phone at least 3 times turning on and off Bluetooth and using my phone settings. Frustrated!Moderator Edit: Clarified subject

Versa 2 not pairing not working not syncronizing

No way to pair Versa 2Due to fact that the App doesn't recognize the watch and no possible to register it on the usual  Iphone used in the past,  I reset the Versa 2 using the reset procedure (Setting/reset/yes)From then on the logo Fitbit apperas an...

Watch Stuck on Repeating Video

I bought a Versa 2 secondhand. As it's charging, the logo appears and shortly after, a video starts of all the features of the watch. It keeps repeating as it is charging. It has been charging for a couple hours. I tap the screen as it's charging but...

Resolved! Versa 2 corrupted screen

my versa 2 screen randomly started flickering today. I've read the forums and have restarted 4 times and changed the clock face 3 times like others had suggested with no resolution. Any other suggestions? The device is still working properly, it's j...

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Versa 2 won't charge anymore

My original Versa 2, kept going that in around 8hrs. Had 2 sent to me from Fitbit to replace it. Both will not charge! Have tried everything. Might have to tell them to send a third one! Over Fitbit and the crappy watch. Moderator Edit: Clarified sub...

Versa 2 not working properly

Hello I have the following issues with my Fitbit Versa 2.  —my HR is not showing up. It used to show up as 69 all the time for about 2 months, until I did a factory reset yesterday. Now there is no HR showing at all. —calories are not working. Yester...

Versa 2 stopped charging after traveling

My Versa 2 won’t charge after flying to Las Vegas. My wife flew with me and hers is no longer charging either. Not sure what could have happened to the chargers but I received a replacement watch and it won’t charge eitherModerator Edit: Clarified su...

Versa 2 won't connect to my new phone

I got a new phone in September and ever since then it will not allow my versa2 to pair. Every time I try to connect Bluetooth it gives the message that pairing has been denied. I've tried everything and nothing seems to work.Moderator Edit: Clarified...

Google pay

I have a Versa 2, have set up for google account as told by email from Fitbit but every time I try and add a card to the google wallet i get an error - something went wrong, an unexpected error occurred please try another time. I have been trying eve...

Versa 2 battery is draining quickly

Hi guys both my wife and myself have Versa2 for a number of years now mine performs ok the other is always needing recharge lasts about 12 hours and it look like the light is on all the time ideas please people or is it just about a bin job cheers Je...

Jeff45 by Recovery Runner
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Versa 2 won’t charge-we’re on holiday in Greece

We’re on holiday in Greece gone to charge my Fitbit Versa 2 with lead directly in to USB port, that didn’t do anything. Then tried with usb into plug into European adapter not worked. Then put charger into battery pack none worked. Does this sound li...

TGGE by Jogger
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Versa 2 won’t restart

I turned my versa 2 off in order for it to sync to different time zone where I traveled to. Versa 2 won’t restart. I need my Fitbit to track everything for the next 10 days. 

Versa 2 button stopped working

Hi all i used my versa 2 to workout then i stopped it when i was done and put it in my locker not touching anything and went to take a shower i didn't get it wet and i always clean it afterwards.  But for some reason the side button  ( back button) s...

Versa 2 screen has developed a blue line at bottom

My Versa 2 recently stopped working.  It had a blank screen.  I finally got it restarted but now there is a faint blue line at the bottom of the clock face.  It also won't go any further than the clock face.  Any suggestions?Moderator Edit: Clarified...

Resolved! Versa 2 won't sync anymore

My versa 2 fitbit wont sync to my phone anymore. I’ve tried turning bluetooth on and off then syncing it again, and ive also shut my fitbit off and then syncing it again. It still wont sync. I dont know why its being like this. This past monday is wh...

Versa 2 went in reset loop and now not even charging

So after 4 years of flawless use of my Versa 2, it is the day to abandon it.The watch decided to go in reset loop and at least the screen was showing the FitBit logo and then going back black, now it is not even charging and the screen is not respond...

V4LK0 by Recovery Runner
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